Unless customized or other special order, we accept returns for refund up to 15 days after delivery if the item is unused and in its original condition. Unless there is a special circumstance, responsibility for return shipping costs will lay with the customer. This will be determined case-by-case.
PLEASE CONTACT US FOR AUTHORIZATION PRIOR TO INITIATING A RETURN.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customized or other special orders may be exempt from returning. In all cases, proof of purchase from us is necessary.
To start a return, you should contact us at firstname.lastname@example.org for authorization. Once your return is accepted, we will send you authorization confirmation as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will likely not be accepted.
Please contact us for any return questions at email@example.com.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or not what was ordered so we can evaluate the issue to correct it.
Certain types of items cannot be returned, like perishable goods, customized, other special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.
Returns on sale items or gift cards will be determined case-by-case.
If the item is eligible for return as described, exchanges will be made relative to all inherent shipping costs being agreed to by the parties in advance.
Rest assured, we will notify you once we’ve received and inspected your return. When approved, you will automatically be refunded on your original payment method. Please note, that It can take a bit of time for your bank or credit card company or payment service to process and post the refund.